Now I know why you don't include the actual size of this product in your sales pitch. Really, I thought it was a joke when I opened package. Truthfully, the chocolate was no better than a 90% cocoa Ghirardelli bar. Please be a little more transparent in your ads. I, obviously, will not be a repeat customer. Extremely disappointed. Caveat emptor.
|How was your overall purchase experience?||
Rated 1 out of 5
|How was the taste?||
Rated 4 out of 5
Dear Paul, thank you for sharing your feedback. We are sorry to learn that you were not satisfied. We do our best to make the weight and size of our product clear to people on our website and in our product descriptions (in this case "18 Mini Bars"). We are building a new website and we will take some additional steps to make this clearer. I will reach out to you to propose a solution.
If you have time, I invite you to read a couple of our blog articles that may address some of your concerns:
Warm regards from our team in Ecuador — James.