You have two options. If you do not need customizations or volume pricing you can order from our retail website. If you would like a personalized product or volume pricing please submit your contact information and we will follow up.

A typical order follows these steps: 1) Customer requests pricing or a proposal; 2) Proposal with digital concept is shared by To’ak for approval by client; 3) Design modifications are requested once the draft order is approved and deposit paid; 4) Design files with virtual proof submitted by To’ak for approval by client; 5) Production starts (taking 3-14+ days depending on complexity); 6) Final payment is made and order is shipped to client or gift recipient/s.

You can expect to hear from our team with pricing within 24-48 hours and for a proposal within 48-72 hours. Once you place your order lead times range from 3-14 days depending on the complexity of your personalization requirements).

We ship to most countries using express courier services (UPS, DHL or FedEx). You can check the full list of countries in our knowledge base.

MOQs range from 5 to 20, depending on the product and customization tier.

We are pleased to consider a request for samples. If approved, you will be required to pay upfront for samples and this value will be deducted from the value of any order you place — effectively making them free samples in the event of an order.

To’ak Chocolate is sourced from one of the last surviving groves of the legendary Ecuadorian cacao variety called Ancient Nacional,' which was previously believed to be extinct. We also pay cacao farmers the highest prices in the world—up to 9x over the Fair Trade price. Our chocolate is produced like a vintage wine and it’s often aged like a whisky—in some cases up to six years in specialty casks imported from around the world. Packaging is a work of art—some editions are presented in a handcrafted wooden box with the individual bar number engraved on the back. The wooden boxes also include proprietary tasting utensils in addition to a color booklet that explains the entire chocolate-making process and provides a guide to tasting and pairing. Then there is simply the issue of scarcity: we make extremely limited editions—sometimes as few as 50 bars per edition. Last but not least, we reinvest part of earnings in a conservation project to preserve and revive an endangered variety of cacao

We guarantee your order against any faults with the chocolate or packaging (including design errors) as well as providing shipping insurance. Should you encounter an issue with regards to any of these matters, we will arrange for a resolution with a replacement product. Our satisfaction guarantee does not apply to change of mind.